What do you support?

Although all Host Express Web Hosting and Virtual Private Server products include basic support, Host Express also offers additional levels of support for our customers. Whether you require end-to-end management of your solution, or you would like to purchase a block of hours for assistance when it is most required, Host Express is here to help.

Although our team is able to assist with a number of services, Host Express commonly provides support for:

      • Remote¬†maintenance¬†and management of colocated equipment.
      • Installation and configuration of software.
      • Server maintenance – including configuration and installation.
      • Assistance with software and hardware faults – including fault diagnosis and repair.
      • Software and operating system update installation / patching.
      • Backup and restoration of data.

If you require support for a service not that is not listed above, please lodge a support request with the Host Express team to futher investigate your requirements.

 

How do I contact Support?

You can contact our support team via telephone, facsimile, email or using the form below – for direct contact details please see the “Contact Us” section of this website.